eGovernment in the European knowledge society

The way we are governed in Europe is undergoing dramatic change, to which the introduction of new Information and Communication Technology (ICT) is making its own powerful contribution, hand-in-hand with other societal trends.

The resources accessed from this page show that eGovernment is one of the biggest challenges currently facing Europe as it touches on so many aspects of our personal, family, community, working and business lives. These challenges include:

• transforming government into a dynamic, productivity-driven concept and set of institutions (for example through re-engineering)
• providing interactive user-driven services to citizens and businesses which maximise fulfilment and security, whilst generating trust and confidence
• using ICT to support good governance so that democracy is characterised by accountability, openness and transparency, and that articulation between the different parts of society, including government, is flexible, effective and beneficial to the common good
• supporting the general role of government in underpinning and promoting the wealth, welfare and sustainable development of society.

eGovernment: background reports, surveys and support materials

• Research report: Towards the eGovernment vision for EU in 2010: Research Policy Challenges. Draft Final Report
• eUser - Evidence-based support for the design and delivery of user-centred online public services
• ICTs and Governance
• Research report: Reorganisation of government back-offices for better electronic public services – European good practices.
• PRISMA project
• Research report: ePublic services in Europe: past, present and future – research findings and new challenges
• Document: Progressing the Information Society: the role of government

Click here for full list of resources