eGovernment: background reports, surveys and support materials

• Research report: Towards the eGovernment vision for EU in 2010: Research Policy Challenges. Draft Final Report
• eUser - Evidence-based support for the design and delivery of user-centred online public services
• ICTs and Governance
• Research report: Reorganisation of government back-offices for better electronic public services – European good practices.
• PRISMA project
• Research report: ePublic services in Europe: past, present and future – research findings and new challenges
• Document: Progressing the Information Society: the role of government

eGovernment good practice syntheses across selected cases in the Beep Knowledge System

• Good practice synthesis: Citizen portals
• Good practice synthesis: Business Portals
• Good practice synthesis: Business public procurement
• Good practice synthesis: Citizen income tax
• Good practice synthesis: Business social contributions for employees
• Good practice synthesis: Business corporation tax and VAT
• Good practice synthesis: Business customs declaration
• Good practice synthesis: Citizen certificates
• Good practice synthesis: Business registration
• Good practice synthesis: Citizen car registration
• Good practice synthesis: Citizen student grants
• Good practice synthesis: Citizen social benefits - public libraries and declaration to police
• Good practice synthesis: Citizen family allowances
• Good practice synthesis: Citizen enrolment in higher education
• Good practice synthesis: Citizen building permission
• Good practice synthesis: Business environmental-related permits

eGovernment good practice cases   32 cases relevant to eGovernment in the Information Society